When will I receive my refund/exchange?

Whether you have sent your parcel back using the label that came in your box or via ParcelPoint, please be aware it can take up to 15 business days for us to receive your parcel, plus 72 hours to process your request. We will notify you by email when we have, so please ensure we have a valid email address for you when you place your order initially

Refunds generally take 3 - 5 business days to appear on your account from time of processing and will be sent to the original payment method used. Exchanges will be subject to our standard delivery timeframes outlined here.

Please note that if you do not include any information in your parcel we will automatically issue you an E-Voucher. You will need to contact us if you would like this refunded.