We understand that sometimes plans change, and we're here to help as much as we can. Please keep the following in mind regarding order amendments:
- Paypal, Store and International orders: unfortunately, if you've paid via PayPal, in-store or placed your order through our international site, we're unable to make changes. You may need to cancel or return your order instead.
- Orders with alterations: for orders with custom alterations - like pockets, sleeve or trouser adjustments, tail shortening, or monogramming - changes aren't possible. Refunds and exchanges for these items are only available if there's a manufacturing fault.
What to do next: If you need to amend your order, contact us as soon as possible at 1800 703 505. The sooner we hear from you, the better the chance we have to adjust your order before it leaves our facility.
- Orders not yet despatched: if your order hasn't been shipped, we might be able to make changes. However, please note that this may delay your delivery by about 48 hours.
- Changes involving alterations: if the amendment requires additional alterations, please allow up to 4 working days for the tailoring team to complete this before despatch.
- Orders already despatched: if your order has left our facility, we'll guide you on how to return it and arrange an exchange if eligible.