My return parcel shows as delivered to your returns centre?

This is great news as it means your parcel is within our returns system. However, the Australian Returns Centre is not a Charles Tyrwhitt office, simply a parcel-forwarding facility. All parcels sent here via Australia Post for us are grouped together and then forwarded on to our UK Warehouse for processing.

Please allow up to 15 working days for us to receive your parcel at our UK Warehouse. Provided we have a valid email address on file for you, we will let you know by email when we receive your parcel safely.

For more information please see 'How do I return something for an exchange or refund?'