What is your guarantee/returns policy?

We want you to love our products as much as we do, and believe our quality is second to none. We’re so confident of this, we offer a no quibble six-month quality guarantee – that even applies to items purchased during the sale.

We closely monitor returns and exchanges made within our six-month guarantee period. While there is no fixed limit on the number of exchanges you can make, we may review activity that appears excessive or inconsistent with the intended use of our guarantee. If we believe our returns policy is being misused, we reserve the right to refuse future returns, exchanges, or orders. This helps us maintain a fair and sustainable service for all customers.

What does it cost to return?

Exchanges at Charles Tyrwhitt are always free.

For returns where refunds have been requested, we've had to introduce a small returns handling fee of $9.95, this is to cover our rising shipping and handling expenses and non-recoverable costs. This will only apply on a per parcel basis, remember postage is sill free when you return via our returns website.

Please note, products returned by you because of a defect will be refunded in full and the $9.95 handling fee will not apply.

Can I return if I no longer have the original packaging/paperwork?

You don't need to use the original packaging for returns, though you are welcome to if you still have it. Just ensure the items are securely packaged, place any correspondence inside, and cover any old address details with the new label. Please note, as we have gone paperless, there will be no paperwork inside your order for return purposes. This is downloaded via our returns portal.

Can I return an item if I’ve removed the tags or washed it?

Sure, as long as your items are within our 6‑month return period, we’re happy to accept it back for a refund or exchange, even if you’ve removed the swing tags or no longer have the original packaging.

There are a few exceptions to this, so please refer to the FAQs below for further details.

Can I return an item if it has been monogrammed?

Monogrammed items can not be exchanged or refunded.

Can I return an item that has been altered?

Products purchased that have been altered in any way (including, but not limited to, sleeve shortening, addition of pockets, trouser alternations, jacket alterations and shortening of shirt tails), are non-refundable and non-exchangeable. There may be circumstances where we can arrange a replacement if the product has a manufacturing defect. You will need to contact us to arrange a return in these circumstances.

We are unable to accept any items that have been altered by a third party.

How do I return?

If you are looking for return instructions, please click here.